Refund Policy
Last Updated: January 2025
Overview
We value every customer and want you to have a smooth experience using our software. Our goal is to ensure that our product performs exactly as described. If you ever face a technical issue or find that something is not working as intended, please contact our support team — we'll promptly investigate and fix the issue for you.
30-Day Refund Policy
We offer a 30-day period from the date of purchase during which you can request support for any technical issue or malfunction in our software. However, please note that refunds are not issued automatically — our first priority will always be to resolve any issue you're facing and ensure the software performs properly for you.
When a Refund May Be Considered
Refunds may only be considered if:
- The software fails to perform as advertised, and
- Our technical support team is unable to resolve the issue within a reasonable time frame, and
- You have provided sufficient details and cooperation to help us diagnose and fix the issue.
Refunds will NOT be provided for:
- A change of mind or personal preference ("I don't like it" or "I found an alternative").
- Misunderstanding of product features clearly described on our website.
- Inability to use the software due to issues unrelated to our system (e.g., internet problems, device incompatibility, or third-party restrictions).
- Continued use of the service for 30 days or more, which indicates satisfaction with the product.
How to Request Support or a Refund
If you experience any issue, please contact us at debmedia@gmail.com within 30 days of your purchase. Include:
- Your purchase details (email, transaction ID)
- A clear explanation of the issue you are facing
- Any relevant screenshots or logs
Our team will respond quickly to fix the problem. If we confirm that the software cannot be made to work as described, a refund may be processed at our discretion.
Fair Use and Protection
We believe in fairness. Our policy protects both you as a user and us as a business. Using the software fully for up to 30 days and then requesting a refund without giving us a chance to resolve any issue is not considered fair use and such requests will not be honored.
Our Commitment: We are here to help you succeed with our software. Please reach out to us with any concerns — we're committed to making things right.
Contact Information
For support or refund inquiries:
Debmedia Technologies LLP
Email: debmedia@gmail.com